Your privacy is important to us, and this policy will inform you of the information that Bud Anderson Cooling, Heating, Plumbing & Electrical may collect from you, how it is used, and/or disclosed. By using our Website, www.ba-hvac.com, you are acknowledging and accepting the practices and information described in this policy and on our Website.
What Data We Collect and Why We Collect It
When you visit our Website, we may collect personal and non-personal information such as: domain name, IP address, type of Internet browser used, operating system, what brought you to our Website, which pages you visited, and the length of time you were on each page. We work with third parties, using cookies and other similar identifiers, to collect user data on our Website and elsewhere on the Internet for the purposes of tracking and advertising. Additionally, any information you willingly submit to us via our Website, phone, or otherwise will be collected. This includes phone numbers, which may be used for communication purposes, such as providing service updates, reminders, or promotional offers via calls or text messages. Standard messaging rates may apply.
We explicitly assure that any opt-in data for messaging will not be shared with third parties for their marketing purposes.
To opt out of receiving communications from us, including phone calls, text messages, or emails, please follow the instructions provided in those communications or contact us directly through our contact form.
Messaging Terms
By providing your phone number through our Website or other means, you consent to receive communications from Bud Anderson Cooling, Heating, Plumbing & Electrical via calls or text messages. These communications may include service updates, appointment reminders, promotional offers, or other relevant information. Standard messaging and data rates may apply.
You may opt out of receiving promotional text messages at any time by replying “STOP” to any text message you receive from us or by contacting us directly through our contact form. Please note that opting out of promotional messages does not affect your ability to receive important service-related communications.
We explicitly assure that any messaging opt-in data will not be shared with third parties for their marketing purposes.
Message Frequency
The frequency of messages sent by Bud Anderson Cooling, Heating, Plumbing & Electrical may vary depending on your interaction with our services, such as service reminders, updates, or promotional offers. We strive to keep our messaging relevant and limited to a reasonable amount.
If at any time you feel that you are receiving excessive communications, you may adjust your preferences or opt out entirely by replying “STOP” to any text message or contacting us directly through our contact page.
Rate Disclosure
By using our services, you acknowledge and agree that rates, fees, or pricing for products and services may be subject to change at any time without prior notice unless otherwise specified in a written agreement. Rates may vary based on factors such as service location, time of service, required materials, and other applicable variables.
For services that involve communication via phone or text message, standard messaging and data rates may apply. These rates are determined by your mobile carrier and are not controlled or charged by us. If you have questions about these charges, please contact your mobile service provider.
Should any discrepancies or disputes arise regarding rates, our team will make reasonable efforts to address and clarify the matter. However, the rates listed at the time of service delivery or product purchase will take precedence unless otherwise stated in writing.
Using Information
We may use the information we collect primarily for our own internal purposes, including improving our products, services, Website, advertising, and remarketing efforts. We may also use your information to:
- Respond to inquiries or requests.
- Send service-related updates or offers via phone, email, or text messages.
- Improve our communication and customer service efforts.
Any phone numbers and opt-in data for messaging will not be shared with third parties for their marketing purposes. You have the right to opt out of messaging at any time by following the instructions provided in any text or email communication you receive from us.
Links to Other Sites
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.
Service Providers
We are not in the business of selling your personal data. However, we may employ third-party companies and individuals due to the following reasons:
- To facilitate our service;
- To provide the service on our behalf;
- To perform service-related services; or
- To assist us in analyzing how our service is used.
We want to inform our service users that these third parties have access to your data. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Cookies
Cookies are files with small amounts of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collect information and to improve our service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.
Your Control Over Your Data
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
Updated: 4/7/2025
